Status: Closed
Assigned To: ecauguiran (Street Maintenance)
Ticket ID: 3916e418
Hi there.
Approximately 2.5 months ago (April 30th I believe) I submitted a request via this request portal involving a problem with speed bumps being not marked on my street because of the construction. This was ticket 38884bf4.
I was (and still am) seeing multiple drivers regularly fly over those speed bumps and either scrape their car bottoms or just do a lot of potential suspension damage, as well as damage to the road.
Yesterday I finally received a response (again after 2.5 months) that my ticket had been closed, and that I could email 'maintenance@cityofepa.org' about the problem.
This is...not ideal. In the intervening 2.5(ish) months, people keep flying over the speed bumps and damaging both their cars and the road.
So:
(1) It seems not ideal that it took 2.5 months to respond? What happened?
(2) Why didn't the person who closed the ticket forward the request to maintenance? That would have taken just as much time as responding to me.
(3) Better yet, why isn't whomever is monitoring "maintenance@cityofepa.org" not also actively monitoring the "Street Maintenance" submissions from this form and responding to the ticket directly?
I realize that staff are busy but if it is the case that it takes 2.5 months to respond to a simple street maintenance (by actually not responding) then maybe I should be trying to advocate for the city to hire additional staff. And also IT folks to improve the flow form this portal to the people who can actually adress the problem.
Thank you, and I look forward to your response.
Ticket History
[field_comment_visibility]
Closed
Updated By: ecauguiran
Assigned To: ecauguiran (Street Maintenance)
07/03/2025 - 1:21pm
New
Assigned To:
Citizen request/question created.
07/03/2025 - 11:20am
Disclosures
Certain messages sent through this form may constitute a public record and be subject to disclosure under state law.
Communications sent via the Internet or through this Web page shall in no way be deemed to constitute legal notice to the City or any of its officers, agents, or employees, where notice to the City is required by any law, rule, regulation or contract.
Update Ticket/Add Comment
This Request System and My Previous Request
Hi there.
Approximately 2.5 months ago (April 30th I believe) I submitted a request via this request portal involving a problem with speed bumps being not marked on my street because of the construction. This was ticket 38884bf4.
I was (and still am) seeing multiple drivers regularly fly over those speed bumps and either scrape their car bottoms or just do a lot of potential suspension damage, as well as damage to the road.
Yesterday I finally received a response (again after 2.5 months) that my ticket had been closed, and that I could email 'maintenance@cityofepa.org' about the problem.
This is...not ideal. In the intervening 2.5(ish) months, people keep flying over the speed bumps and damaging both their cars and the road.
So:
(1) It seems not ideal that it took 2.5 months to respond? What happened?
(2) Why didn't the person who closed the ticket forward the request to maintenance? That would have taken just as much time as responding to me.
(3) Better yet, why isn't whomever is monitoring "maintenance@cityofepa.org" not also actively monitoring the "Street Maintenance" submissions from this form and responding to the ticket directly?
I realize that staff are busy but if it is the case that it takes 2.5 months to respond to a simple street maintenance (by actually not responding) then maybe I should be trying to advocate for the city to hire additional staff. And also IT folks to improve the flow form this portal to the people who can actually adress the problem.
Thank you, and I look forward to your response.
Ticket History
Citizen request/question created.
Disclosures
Certain messages sent through this form may constitute a public record and be subject to disclosure under state law.
Communications sent via the Internet or through this Web page shall in no way be deemed to constitute legal notice to the City or any of its officers, agents, or employees, where notice to the City is required by any law, rule, regulation or contract.