Claims

Department Mailing List: 

Ticket Comment

Hi Mayra,

I sent you an email with the information to the East Palo Alto Police Department to file a police report. You can call 650-853-3160 or stop by 141 Demeter Street to file a report. 

Closing ticket.

Car brake in

My car was broken in to on April 21 2026 noticed my passport was stolen. 

Ticket Comment

Hi Shah,

I have sent you an email regarding the steps to formally file a claim with the city.

Thank you.

Closing ticket.

 

Claim for Reimbursement – Vehicle Damage Due to Pothole on East Bayshore Road

To Whom It May Concern,

I am writing to formally file a claim for reimbursement due to vehicle damage caused by a hazardous pothole located on East Bayshore Road directly outside of 2197 East Bayshore Road in East Palo Alto.

Ticket Comment

Hi Malique,

Have you stopped by East Palo Alto Police Department?

Police does not access this website since it is for PRA request.

Please stop by 141 Demeter Street to follow up on the incident report that was filed or you can call 650-853-5940.

Thank you.

Closing ticket.

Vandalism Report

Damage done to my Audi A5 on the front right fender my mom caught it out her window upstairs while I was in shower .you guys came out about two weeks ago evaluated everything never put in a report I put in a claim with my insurance and before they move on they need a number or some reference #  for insurance and repair purposes that they started on 

Ticket Comment

Hi Eric,

I have submitted a PRA request for this ticket through our PRA website that has been assigned to our Police Department.

You can check for updates here: City of East Palo Alto Next Request

Closing ticket.

Thank you.

Hit and run by Bud Light Truck

Big rig bud light truck scraped the front driver side of my car with their rear driver side between east bayshore road and Embarcadero. 
 

driver hit and run license plate was along the lines of 4REK308? Not too confident of the last two numbers. 

Ticket Comment

Hi Ivan,

You can create a PRA request on our website: Records Request

Make sure you leave a detailed description of what happened and the time and date.

Closing ticket.

Thank you.

Ticket Comment

Hi Crystal,

You can reach out to our Engineering Team: Engineering@cityofepa.org

Closing ticket.

Thank you.

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