Storm/Flood Protection & Disaster Preparation
How to Report a Problem
Important Phone Numbers and Websites to Report Storm-Related Hazards
FOR CRITICAL EMERGENCIES CALL 9-1-1
To report creek or tidal flooding, blocked storm drains, fallen trees, or other storm-related hazards:
East Palo Alto (650)368-1421
Valley Water (408)630-2378 Flooding safety
OneShoreline (650)844-8310 OneShoreline
SFCJPA (650)643-1450 SFCJPA
Sign up for official emergency alerts from San Mateo County Emergency Management SMC Alert
Flood Map Zones FEMA Map Service Center
Contact Information During Disaster/Storm
[In anticipation of a storm related emergency please report any clogged drains or trees that may present a hazard to (650)853-3100]
General City Line - (650)853-3100 (9am-5pm) (M-F)
24 Hour Police Non-Emergency - (650)321-1112
PG&E - 24-hour Customer Service Line: 1-800-PGE-5000 (1-800-743-5000)
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
Menlo Fire - (650)368-1421
The First 72 Is On You!
Personal Emergency Kit Checklist
After an emergency or disaster strikes, support and resources may not be available right away. Every home needs an emergency kit with a three-day (72 hours) supply of food, water, and other basic needs. Below is a list of the basics that should be in your emergency kit. Add to this list based on your family’s unique needs.
DO YOU HAVE AN EVACUATION PLAN?
SANDBAG STATION
The City will provide a sandbag filling station during the winter season for the public. The location is across 150 Tara Road, East Palo Alto. There is a limit of 10 sandbags per household.
A secondary sandbag filling station will be activated on the City’s west side on an as needed basis.
This will be at 2021 Euclid Avenue, East Palo Alto.
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Water (1 gallon per person per day) Food: ready to eat, requires little water Manual can opener, cooking supplies Disposable plates, cups, utensils Battery-operated/hand crank flashlights/radio Extra batteries Prescription medications Basic first aid kit Cash (small bills and coins) Games/activities for children Moist towelettes, hand sanitizer List of local shelters |
Pet supplies (food, water, leash, toys, license, immunization records) Baby needs (diapers, bottles, formula) Personal hygiene items Important family documents Cell phone charger Emergency contact list Plastic sheeting Duct tape Waterproof matches Utility knife EVACUATION PLAN
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Storm Monitoring and Resources for more Information
Click here to view power outage notifications in your area.
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Register at SMC ALERT to receive notifications during urgent or emergency situations. You can set alerts to send emergency and non-emergency text and voice messages. |
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Interested Sandbag Station Volunteers Please contact (650)853-3100
Many of our community’s streets, homes, and businesses are adjacent to San Francisquito Creek and the San Francisco Bay, and a number of these areas are subject to potentially major flood events. Floods can cause significant property damage and force evacuation of residents, and can be life-threatening. Being prepared for a flood (and for other disasters such as fire or earthquake) is your best defense and the right way to make sure you and your family are safe. It doesn’t take long to put a few key disaster preparation tips into place – and after you do, you’ll be better prepared to handle a flood, fire, or earthquake, and protect your family and your property.
Use the links on this page to help you learn about, prepare for, and endure a flood or other disaster situation. Here, you’ll find information about protecting your home from flood and what to do if a flood occurs, as well as general disaster preparation information and links to important resources.
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Sign Up for SMC Alert – sign up to be notified with emergency and disaster information
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Other Flood Protection Information (including elevation certificates, flood zone maps and flood plain regulations)
ZoneHaven is a database created by CALfire and used in conjunction with Fire Departments and Law Enforcement to assist residents in knowing their evacuation zones and if they are in need to prepare for an evacuation or are in a zone that is being evacuated. To sign up for alerts and to find out what zone you are in, please visit the Website
